Excellent: The driver demonstrated exceptional skill, professionalism, and courtesy. The ride was smooth, timely, and exceeded all expectations.

Good: The driver provided a comfortable and professional experience with minor, non-impactful issues. The overall experience was very positive.

Average: The ride was adequate with some noticeable areas for improvement, such as minor delays, slight discomfort, or average interaction.

Below Average: The driver exhibited noticeable shortcomings in service, such as significant delays, rudeness, or uncomfortable driving. Needs improvement.

Poor: The driver’s behavior or driving posed safety concerns, was highly unprofessional, or otherwise made the experience unacceptable.